Refund policy

Returns, Exchanges & Refunds Policy

Shop with confidence at Akaé — we offer a clear and transparent policy for returns, exchanges, and refunds.

For Gold Plated, Pearl, Resin and Demifine Jewellery

You may request a return within 48 hours of receiving your order.
Items purchased during Buy 1 Get 1 or similar promotional offers will be refunded as store credit.
Products purchased at a discounted or strike-through price (without using a coupon) are eligible for return.

To qualify for a return or exchange, your item must:

Be unused
Have original packaging, tags, and accessories intact
Include a mandatory unboxing video in case of missing pieces or damage claims

※ Please record the full opening of the sealed package so we can verify the claim.

To Return/Exchange any product mail us at care@akaejewels.com
Enter your Order ID and Contact Number
(Ensure your Order ID begins with AK__ )
Attach pictures/videos of the item you want to return
Provide the required details:

Refunds will be processed within 7–10 working days after we receive the package and quality verification is done.
Prepaid orders: Refunded to the original payment method

Non-Returnable Items

Exchange Policy — Within 10 Days

Issue	Resolution
Damaged item	Exchange for the same item
Wrong item received	Exchange for the same item
Size issue	Exchange for correct size or variant

If an exact replacement isn’t available, our team will assist with the nearest available option or issue a refund/store credit.

How to Request an Exchange

To Return/Exchange any product mail us at care@akaejewels.com
Enter your Order ID and Contact Number
(Ensure your Order ID begins with AK__ )
Attach pictures/videos of the item you want to exchange
Provide the required details:

Need Assistance?

We’re here to help.
Email us anytime at: care@akaejewels.com