Privacy policy

PRIVACY POLICY — AKAE

Last updated: 05 December 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.akaejewels.com 

By accessing our website or purchasing from us, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information from you in several ways:

(A) Information You Provide

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information (UPI, credit/debit card, wallet details, etc.)
• Order details
• Return/exchange queries
• Messages sent via email or contact forms

(B) Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Device type
• Browser details
• Location (approximate)
• Cookies and pixel data
• Pages viewed and time spent on site
• Traffic sources (e.g., Instagram, Google, email, etc.)

(C) Communications

We may collect information when you:

• Subscribe to newsletters
• Participate in competitions or surveys
• Contact customer support via email or WhatsApp

2. HOW WE USE YOUR INFORMATION

We use your data to:

• Process and fulfill orders
• Provide shipping and delivery updates
• Manage returns and exchanges
• Prevent fraud and secure transactions
• Respond to queries and support requests
• Improve website performance and user experience
• Send marketing emails and promotional messages
• Display relevant ads and offers

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share necessary information with third-party service providers that help us operate our business, including:

• Courier and shipping partners
• Payment gateways (Razorpay, PayTM, PayU, Stripe, etc.)
• Email/SMS/WhatsApp communication tools
• Analytics and ad platforms (Google Analytics, Meta/Facebook Ads, etc.)
• Website hosting services

These partners only receive information required to perform their services and are not permitted to use it for any other purpose.

4. PAYMENTS & SECURITY

We use secure payment processors. All online payments are encrypted using industry-standard technology.

We never store full card/account/UPI details on our servers.

Payment data is processed securely by:

• PCI-DSS compliant payment gateways
• Encrypted SSL technology
• Secure bank networks

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. COOKIES & TRACKING

We may use cookies, pixels, and similar tracking technologies to:

• Remember items in your cart
• Track website traffic
• Improve site performance
• Run analytics
• Show personalized ads on platforms like Meta, Google, Pinterest, etc.

You can disable cookies in your browser settings, but some features of the website may not function properly.

(A full cookie policy will be provided separately.)

6. SMS, EMAIL & WHATSAPP COMMUNICATIONS

By providing your contact information, you consent to receiving:

• Order confirmations
• Shipping updates
• Return/exchange notifications
• Promotions and special offers
• WhatsApp support messages

You may unsubscribe from marketing communications anytime using the link in the email or by contacting us at care@akaejewels.com.

Transactional messages cannot be opted out of, as they are necessary to fulfill orders.

7. RETENTION OF INFORMATION

We retain your personal information only for as long as necessary to:

• Fulfill orders
• Process returns
• Satisfy legal obligations
• Maintain business records

Once no longer required, data is securely deleted or anonymized.

8. THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for:

• Their privacy practices
• Content policies
• Security measures

Please review third-party privacy policies before sharing information with them.

9. CHILDREN’S PRIVACY

We do not knowingly collect information from individuals under the age of 18.
If we learn that we have collected personal information from a minor, we will delete it immediately.

10. YOUR RIGHTS

Depending on applicable laws, you may have rights to:

• Access your personal information
• Request corrections
• Request deletion
• Opt-out of marketing communications

To exercise these rights, contact us at:
📩 care@akaejewels.com

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Continuing to use the website after changes constitutes acceptance of the revised policy.

12. CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📩 care@akaejewels.com
📲 WhatsApp support : +91-9145821214